Help & FAQ

Tap to start or pause. The clock auto-saves so you never lose time, even if you close the app or switch tabs. Overtime is tracked automatically.

Tap a player on the field, then tap a player on the bench. Two taps and they're swapped.

MatchdayIQ can auto-generate a substitution schedule so every player gets roughly equal field time. It suggests when to sub and who to swap based on your roster and formation.

Tap the event button to open the event sheet. Log goals, assists, cards, shots, and more with big tap targets designed for sideline use.

When a player has been on the bench too long (based on your threshold), you'll get a vibration buzz and sound alert so no one gets forgotten.

Venues let you save the fields your team plays at — home grounds, away pitches, and training locations. Once saved, they appear as suggestions when creating a new game so you don't have to re-type the location every time.

When creating a new game, type a location name. If it doesn't match an existing venue, you'll see a "Save as venue" option. Tap it to save the location, and a detail sheet opens where you can add address, field type, parking notes, and more.

On the team page, scroll to the Venues section (coaches and managers only). You can add, edit, and delete venues from there. On mobile, tap Venues in the More tab.

Grass — natural grass pitch. Turf — basic artificial surface. Indoor — indoor facility. 3G (3rd Generation) — synthetic grass with rubber crumb infill, the standard for competitive football and typically FIFA/FA approved for league matches. 4G (4th Generation) — longer woven synthetic fibers with no rubber infill, softer but less common for competitive play. The distinction between 3G and 4G matters especially in the UK and Europe where league rules may require specific surface types.

Describes what game format the field can host: 7v7, 9v9, or 11v11 — with variants like "small" or "narrow" for pitches that technically fit the format but are tighter than standard. Helps you remember which venues suit which age groups.

A simple rating (Excellent, Good, Fair, Poor) so you can remember which pitches are in good shape and which to avoid if you have a choice. Helpful when planning training sessions or requesting specific fields from your league.

Yes. Each venue has a parking notes field — great for away games where parking can be tricky. Notes like "use the lot behind the school" or "street parking only on Oak Ave" help parents and assistant coaches find the field.

Venues are per-team. If you coach multiple teams, you'll manage venues separately for each one. This keeps things clean since different age groups often play at different fields.

The coach shares a link. No account needed — parents see the field, score, clock, and events updating in real time.

On the live game page, sign in and select your child from the roster. The coach approves the claim, and you'll see personalized stats for your player.

A family group lets up to 6 members (parents, grandparents, etc.) share a single Parent IQ subscription. The owner invites others via a code.

Live field positions, score, clock, event feed, and after the game: playing time stats, AI coaching insights for your child, and the full game summary.

On the live game page, tap "Enable notifications" in the banner. You'll be asked to allow notifications — tap Allow. On iPhone, you must first add MatchdayIQ to your Home Screen (tap the Share button → "Add to Home Screen"), then open it from there. On Mac Safari, use File → "Add to Dock" first. Chrome and other browsers work directly.

Yes. Once notifications are enabled, you'll see a "Mute this game" toggle on the live page. You can also manage all your notification preferences from Settings in the footer.

A club groups multiple teams under one organization. Club admins get a dashboard to see all teams, track discipline across rosters, and view compliance reports — without needing to be on each team individually.

Go to your dashboard and tap "New Club". Give it a name, and you're the owner. Then share an invite code with coaches so they can request to add their teams.

The coach enters a club invite code from their team settings page. This creates a request that a club admin approves. Both sides must agree — no team is added without the coach's action and club approval.

Club admins get read-only access to all club teams' rosters, games, events, and stats. They can view playing time compliance reports, card summaries, discipline records, and game activity — but they cannot edit rosters or manage games directly.

No. Club admins have read-only oversight. If a club person needs edit access to a specific team, the coach adds them as a manager or coach on that team using the team's invite system.

Yellow and red cards from games are tracked automatically. Club admins can also log non-game incidents (behavior, language, etc.). Suspension rules can be configured per club — for example, 2 yellows in a season triggers a 1-game suspension. Suspended players are flagged on game day.

Yes. The team owner can leave from team settings at any time. The team becomes independent again.

Academy IQ is a tier designed for competitive, travel, and academy coaches who need more structure than Coach IQ. It includes pre-match tactical dossiers, opponent scouting, cross-game AI trend analysis, staff notes, set piece planning, and enhanced post-game reports. See Pricing for details.

Before a game, open the game and scroll to the Match Prep section. Add your tactical approach, opponent notes, key matchups, set piece assignments (corners, free kicks, goal kicks), and a team talk. Everything is included in the printable Game Prep PDF.

When you enter an opponent name, MatchdayIQ saves scouting notes (formation, key players, strengths, weaknesses, set piece tendencies) that carry over between games. The next time you play the same opponent, your past notes are automatically available.

From the team page, tap "Analyze Trends" to get AI-powered insights across your last 10 games. It identifies recurring patterns — improving results, defensive concerns, playing time trends — and highlights the single most important thing to focus on next. Results are cached so you only regenerate when new games are completed.

Multiple coaches can add notes to the same game, organized by tactical phase (buildup, pressing, transitions, set pieces). Each note is attributed to the coach who wrote it. Great for assistant coaches to capture observations during the game.

On the lineup builder when creating a new game, expand "Past Lineups" to see your last 10 games. Tap any past game to reuse its formation and lineup — players are matched to the correct formation positions automatically.

A printable landscape PDF that combines everything a coach needs before kickoff: opponent scouting report, tactical approach, set piece assignments, starting lineup with formation diagram, bench and unavailable players, and cross-game trends (if available). Print it or share it with your coaching staff.

Academy IQ post-game reports include a tactical phase breakdown (buildup, pressing, transitions, set pieces), position group notes (defenders, midfielders, forwards, goalkeeper), and concrete training priorities — not just highlights and suggestions.

When creating a practice plan, you can link it to an upcoming game. The AI practice plan generator uses the latest game analysis to suggest drills that address weaknesses identified in recent matches.

Yes. Academy IQ is a per-team subscription. Any coach or manager on the team can use Academy IQ features — match prep, staff notes, opponent scouting, and enhanced analysis.

Yes! The free tier includes 3 games per team, basic game management, and the live parent spectator view. Upgrade for unlimited games and AI features. See Pricing for details.

A subscription for parents: AI coaching insights, detailed player stats, family group sharing, and it unlocks unlimited games on your child's team. Starts at $4.99/mo with a 14-day free trial.

A per-team subscription ($9.99/mo) that unlocks unlimited games, AI practice plans, player report cards with AI summaries, game import, and compliance reports. It's automatically free on any team where a parent subscribes to Parent IQ.

A club-level subscription that gives Coach IQ premium to every team in the club. Pricing is per-team with volume discounts — the more teams, the lower the per-team price. Club admins manage the subscription from the club dashboard.

No. Club IQ covers coach premium features for all teams. Parents still need their own Parent IQ subscription for parent-specific features like AI insights and personalized stats.

Your individual Coach IQ subscription is automatically canceled — the club subscription covers your team. If your team later leaves the club, you'll need to resubscribe individually.

Yes. Cancel from the Billing page and keep access through the end of your billing period.

The subscription owner creates a family group, invites up to 5 others with a code, and everyone gets Parent IQ benefits.

The clock auto-syncs when you return. If it looks off, wait a moment — it anchors to wall-clock time and self-corrects.

Updates sync via real-time connection. If the parent's device lost connection, a page refresh will catch up.

Basic game management works offline. Changes queue locally and sync when connection returns. We recommend a mobile data connection for live games.

Any modern browser (Chrome, Safari, Firefox, Edge). MatchdayIQ is a PWA — add it to your home screen for the best experience.

A few things to check: (1) On iPhone, notifications only work when MatchdayIQ is added to your Home Screen — open it from the Home Screen icon, not Safari. (2) On Mac Safari, add the site to your Dock via File → "Add to Dock". (3) Check your device's notification settings — make sure notifications are allowed for MatchdayIQ (or Safari/Chrome). (4) Visit Settings → Notification Settings (link in footer) and make sure push is enabled and sub events aren't toggled off.

Email support@matchdayiq.com.